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Shipping policy

Sending procedure:

  • We are not a big company like Amazon…thank goodness!
  • Instead we are a very small team of dedicated people who believe in supplying beautiful things to people who will enjoy and treasure them. We also: make the kits, make the products, teach, keep the accounts, make the tea, do the stock-taking etc…and oh yes….embroider ?. We cannot therefore always send your parcel on the day you order although we will endeavour to send it as quickly as possible.
  • If you need an item speedily or for a certain date, please send an email to that effect when you have checked out and we will do our best to fulfil your requirements, but we cannot always promise to send on the day the order is received.

When will you send my order?

  • We send your order as soon as we possibly can ?. We try to send within a day of receiving the order, but we are a tiny team who also run all other aspects of our family business and we are not Amazon (thank goodness), so sometimes it can take a little time to get your order packed and sent. 
  • If you need the order for a certain date, e.g. for a special occasion, please just drop us a line and we will leap to it and send immediately.
  • Once we have packed and sent your order, you will receive an email notification to say that ‘We have finished processing your order’.
  • Clients must inform us that an order has not been received within 28 days from the day the order was shipped. Beyond 28 days after shipping, we no longer hold responsibility for tracing or replacing missing parcels/orders and client swill need to place a new order for replacement goods.

UK Deliveries

We use good old ROYAL MAIL for most of our UK deliveries.

We highly recommend opting for Tracked 24 and Tracked 48 services for swift, efficient and secure deliveries, reaching you within 24/48 hours respectively from the day we send, with tracking notifications by text message and email. Compensation for loss/damage up to £100.

1st Class: 

We also offer first class post for small items which will fit in the ‘large letter’ format. A cheaper option for non-valuable. Aims to deliver the next working day following collection, including Saturdays; insured up to £20 (delivery times can vary a little at busy times and are not guaranteed)

UK HEAVY parcels and courier deliveries:

If your parcel is over 2kg, it cannot be sent by Royal Mail. 

Instead we use DHL EXPRESS which offers: 

  • Next working day delivery, end-to-end tracking, and a courier delivery with signature on delivery. 
  • This also provides a next day courier delivery if you prefer this over a Royal Mail delivery. 

International Deliveries 

We now use DHL AIR EXPRESS COURIER and Tracked International Post services for swifter and more efficient international deliveries: 

OUR HIGHLY RECOMMEDED OPTION: DHL AIR EXPRESS:

  • We highly recommend this option for a very secure and swift delivery worldwide, particularly for expensive and delicate items.
  • For example: Europe 1 day / North America 1-2 days / Australia 3 days / Africa 2 days (timings are always estimates only and can of course vary during busy times).
  • The service offer paperless customs, end to end tracking, with email updates and a courier delivery with signature on delivery. Includes insurance at £21 / kg. 
  • We use DHLs’s ‘GoGreen Climate Neutral’ to ensure that all shipments and their associated CO2 emmisisons are subject to carbon offsetting.  
  • This service only offers shipping up to 5kg total. If your order does exceed this, the website may not offer you a shipping option. Please contact us for a quote. 

IMPORTANT NOTE re REMOTE LOCATIONS: Some delivery addresses carry a premium cost due to their remoteness. DHL apply and extra £9 to deliver to these locations. We do NOT allow for this within our pricing to avoid overall inflated shipping prices. If your address requires this addition, we will inform you and reserve the right to send an invoice for the extra amount. 

DHL EXPRESS AIR EXPRESS, WITH FULL INSURANCE: 

  • Paying an additional £12 allows the service above to be fully insured up to £800. We recommend this option for parcels containing particularly expensive, delicate or difficult to replace items or when ordering from locations where delivery security may be less secure. 

Tracked & Signed International Post:

  • This is the cheaper alternative to the DHL courier service and is provided by Royal Mail in the UK, linking to your country’s postal service on arrival.
  • The service aims to deliver within 3-4 days for EUROPE, 5-7 days WORLDWIDE. Estimated times only.
  • The service is tracked and requires a signature on delivery.
  • Tracking is not as frequent as for DHL Air Express.
  • Suitable for less valuable items and those which are less time sensitive.

US deliveries and tariffs: 

  • Due to the new tariffs which came into place in August 2025, all parcels going to the US are subject to tariffs, governed by the country of origin of each product.
  • Royal Mail provided a facility to apply these charges in the UK, saving the buyer having to pay fees on receipt of the parcel.
  • Therefore, if opting for Royal Mail shipping, US clients will be charged the tariffs as part of your postage fee.
  • This is NOT the case with DHL and relevant tariffs will be charged to the client by DHL on delivery.
  • Please note that UK VAT (20%) is removed before you purchase any items.
  • US tariff charges on UK products are 10%. Some orders may incur 12.5% due to products originating from other nations. 

VAT on prices:

  • We are obliged to charge VAT at 20% on all products (with the exclusion of books) and on postage/packing, to clients in the UK.
  • We charge ZERO VAT on ALL international orders.
  • The website detects which country you are in and automatically adds or removes VAT accordingly. When you apply your address at the checkout, the invoice shows the final price you will pay, according to your country of residence.

VAT and duty for EU clients: 

  • We charge ZERO VAT to all EU clients. 
  • However, VAT (at the rate set by your own country) will be payable in your country prior to receiving the goods. 
  • DUTY may also be payable on any of our products which are not made in the UK/Europe. Please contact us if you are concerned about which items these are. 
  • All mail suppliers will now charge a HANDLING FEE for organising your VAT/DUTY payment. 
  • We use DHL for international orders and they will contact you by text or email and will provide a secure payment link, releasing the parcel once the payment has cleared.

Customs declaration of value re sending parcels outside the EU:

  • We must quote the full value of your goods on the customs declaration when sending parcels outside the UK.
  • If your country has a threshold for customs charges and you would like to advise us of this when ordering, we can aim to split your parcel/s to keep the value under this threshold if require.
  • We hold no responsibility for expected or unexpected customs charges made on parcels being delivered outside of the UK. These charges are the full responsibility of the receiver and goods cannot be returned as a result of duty charges. 

Beeswax:

  • We cannot supply beeswax to Australia or New Zealand. This will therefore be removed from your kit before sending despite it being included in the kit contents.

Packaging and environmental policy:

  • Wherever possible, we will re-use old packaging rather than employing shiny new packaging. It may be less beautiful, but much kinder to the environment.
  • We encourage you not to dispose of your packaging on receipt of your parcel but instead to use it again.
  • We use recyclable cardboard and paper postage packaging and paper parcel tape. 
  • Wherever possible, we use biodegradable sealable bags to package kit contents. This is stated on these bags. These will biodegrade in minimal time to carbon dioxide, water, biomass and minerals.
  • These are currently unavailable in the small sizes required to safely and effectively package tiny kit components. All non-biodegradable sealable bags are recyclable and reusable.
  • Wherever possible, our products are packaged in biodegradable clear cellulose packets made in the UK from renewable wood pulp, which are both biodegradable and compostable. If you don’t wish to re-use your packet, you can place it in your compost or food waste bin at home.
  • Our card packaging toppers are made in the UK from recycled post-consumer waste and are recyclable.
  • Our international orders sent by DHL use digitally submitted customs forms, cutting down hugely on printing and labelling.