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Terms of service

Copyright:

  • The concept, design and manufacturing methods of all hand-made items shown on the webshop remain the copyright of Jenny Adin-Christie, or of the individual maker, and must not be copied in any form, or sold elsewhere without written permission.
  • The copyright of all designs, kits, instructions and techniques expressed within kits, remain the intellectual property of Jenny Adin-Christie.
  • Kit designs and instructions cannot be copied, sold, taught or exhibited without the prior permission of Jenny Adin-Christie.
  • All kit designs exhibited must state Jenny Adin-Christie as the designer.
  • Kit designs, techniques and contents cannot be posted on social media/blogs without acknowledgement of the designer Jenny Adin-Christie.
  • Posting images of the stages of working a kit design, or its instruction, on social media or blogs, is an infringement of copyright.
  • All images on the website are under copyright and must not be copied or printed in any form.
  • All commission designs pictured remain the intellectual property of Jenny Adin-Christie, or the commissioning body or individual stated and cannot be copied in any form.

Colour accuracy:

  • We aim to depict colours and textures as accurately as possible on our website.
  • However, colours naturally vary between different computer screens and between web images and reality.
  • If an exact colour match is required, please request a sample and ask to reserve the amount you require to complete a project.

Variation of kit materials:

  • We reserve the right to substitute materials/colours of materials in kits for an alternative of equivalent quality if required, due to issues with supply from manufacturers.
  • Since many materials are made by hand or machine and specifically for us in small batches, natural discrepancies of colour and texture are to be expected.

Tarnish of metal embroidery threads:

  • Metallic threads: these are packaged in acid-free bags and with anti-tarnish tabs, to assist resistance to tarnish. However, exposure to extremes of temperature, humidity, handling and storage over time, can cause the threads to tarnish. We hold no responsibility for this process and will not replace these threads.
  • On completion of a metal thread embroidery design, threads may tarnish over time due to contact with the skin and exposure to air during the embroidery process. This is an inevitable part of working with metal threads. The degree to which is occurs is dependent on many factors, such as an individual’s skin acidity and the environment in which the piece is worked and stored. Hands should be washed regularly when working with metal threads.
  • A design should be covered with a suitable protective material such as acid-free tissue or Tyvek during work and storage and should not be exposed to extremes of temperature or humidity. We hold no responsibility for embroidered pieces tarnishing.
  • Completed goldwork can be cleaned with great care using a gold or silver cleaning cloth, before framing. Please seek our advice before attempting to clean a piece of metal thread embroidery. We hold no responsibility for pieces cleaned without advice or damage resulting from non-professional cleaning.
  • We will willingly replace any item you find to be missing from your embroidery kit.
  • If you lose or damage any kit item, or wish to re-work an area you are not happy with, we will willingly replace or supply more for you but there will be a fee to supply and post these items.

Hand-made items:

  • Please be aware that hand-made items may vary from those pictured due to the inherent nature of the processes used to create them.
  • Wooden items will each vary from those pictured due to the inherent characteristics of natural wood.